Help & Support Directory
Find contact details for our Global Service Centre, estimate average application processing times, search frequently asked questions, and access departmental forms.
Global Service Centre (GSC) Phone Directory
Our phone service operates Monday to Friday, 9:00am to 5:00pm local time across Australia. When calling, please have your Transaction Reference Number (TRN) or Visa Grant Number ready.
Inside Australia
For general visa, immigration, and citizenship enquiries within Australia.
Outside Australia
International calls to our Canberra Global Service Centre. Standard call rates apply.
Translating & Interpreting (TIS)
Free telephone interpreting service in over 160 languages for non-English speakers.
Global Visa Processing Times Guide
Processing times are assessed case-by-case and can vary based on application completeness, document verification, and response times to additional requests. Select a visa subclass below to see current benchmarks:
Popular Questions & Answers
You can track the progress of your application 24/7 by logging into your ImmiAccount. Statuses include: Submitted, Received, Initial Assessment, Further Assessment, and Finalised. The Global Service Centre cannot provide faster processing updates while an application is within standard processing timeframes.
If your visa expires without you holding a new substantive visa, you become an unlawful non-citizen. If you have lodged an onshore visa application before your previous visa expired, a Bridging Visa A (BVA) usually comes into effect automatically. If your visa has already expired, contact our Status Resolution Service immediately to explore Bridging Visa E (BVE) options.
You can update your passport details or residential address online via ImmiAccount under the "Update details" tab. If you hold a visa that was granted under an older passport, updating it ensures your active visa is linked to your new document in Australian border systems.
No. Subclass 600 visitor visas carry mandatory Condition 8101 (No Work). Working unlawfully in Australia is a breach of your visa conditions and will lead to immediate visa cancellation, detention, and a minimum 3-year re-entry ban.
Anyone giving immigration assistance in Australia must be registered with the Office of the Migration Agents Registration Authority (OMARA). You can search the register at mara.gov.au or report unregistered individuals through Border Watch.
Border Watch - Report Suspicious Activity
Border Watch is the Australian Border Force community reporting program. You can confidentially report suspicious immigration, customs, illegal foreign workers, or visa scam behaviour online. You do not need to provide your personal details.
Make a Border Watch Report Online →